Returns and Refunds Policy
We are committed to offering high quality products and excellent services. However, if for any reason you are not satisfied with your purchase, we are here to assist you. Below you will find our Returns and Refunds Policy to guide you through the process.
- Right of Withdrawal: In accordance with current regulations, you have the right to withdraw from your purchase within 14 days of receiving the products, without having to provide any reason. To exercise your right of withdrawal, you must inform us in writing of your decision to withdraw from your purchase. You may use the withdrawal form provided on our website or send us written notice by e-mail or mail.
- Return Conditions: To make a return, products must be returned in the following conditions:
(a) They must be undamaged, with no signs of use or damage.
b) They must be returned in the original packaging, complete with all included accessories and materials.
c) They must be accompanied by the purchase document or proof of purchase.
- Return Charges: Shipping, delivery and return charges for products are the responsibility of the buyer, unless otherwise specified by Arte Decoration or in the case of defective or incorrect products delivered.
- Return Processing and Refund: Upon receipt of the returned products and verification that they meet the above conditions, we will process the refund. The refund will be made using the same original payment method used for the purchase, unless you specifically request a different refund method.
- Defective or Wrong Products: If you have received defective or wrong products, please contact us within 2 days of receiving them. We will do our best to promptly resolve the situation and provide you with a full refund or product replacement, at our discretion.
- Customer Support: We are here to help you. If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us through the means provided in the “Contact Us” section of our website. We will be happy to provide you with additional information and assistance.
Please be aware that this Returns and Refunds Policy applies only to purchases made on Arte Decoration. For purchases made from retailers or other distribution channels, please refer to the return and refund policies applied by those entities.